We'd love to hear from you so drop us a line!
2024 Christmas, New Year opening hours. We will be closed until the 8th of Jan. During this time we will be responding to emails within 48-hours. Contact us on [email protected]
Questions about stock availability? We carry a large number of products in stock and only list items we physically have in our warehouse as available for sale. Out of stock items will be listed as 'Out of stock' or 'Notify me'.
Can we come and visit you in person? You're more than welcome to visit us at our HQ located at Unit 20, 85 Keys Road Moorabbin - Monday to Friday between 10am - 4pm, (excluding public holidays) - map at bottom of page.
We generally reply to an email in one business day or less, if you don't see a reply in your inbox, please make sure to check your spam/junk folder.
Issue with your bike? Check out the Technical support page, we also have instructional videos on our YouTube channel (like how to remove the rear wheel for puncture repair).
Answers to many frequently asked questions can be found here on the FAQ page
If your question is urgent, please call us on 03 9532 3132 Monday to Friday 10am to 4pm Melbourne or out of hours you can email us on [email protected].
Copyright © 2024 Dyson Bikes.
ABN: 35 737 766 440
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dyson Bikes’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Dyson Bikes’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 20, 85 Keys Road, MOORABBIN VIC 3189. Our ABN is 35 737 766 440. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at [email protected]. We will promptly correct any information found to be incorrect.
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.